Industry Research


Through research, FiSCA and its members are able to educate the public (legislators, regulators, opinion elites etc.) about the vital role financial service centers play in communities throughout the country.  

Over the past few years, researchers have shown an increasing level of interest in the Financial Service Centers industry which has resulted in more industry-specific, independent research than ever before. 

In addition, FiSCA has commissioned its own studies which include customer satisfaction surveys which validate why millions of consumers visit our members’ stores each year.  

A repository of industry related research is available in this section. 

The Cost of Providing Payday Loans in a U.S. Multi-line Operator Environment
Ernst & Young, September 2009

In order to address unsubstantiated claims regarding the cost of small, short-term loans, also known as payday advance (PDA) loans, Financial Service Centers of America, Inc. (FiSCA) engaged the firm of Ernst & Young LLP to perform an economic survey analysis of the cost to provide consumers with this form of credit through stores that offer many other financial products as well (also known as multi-line operators). The data obtained through this nationwide survey of FiSCA members clearly illustrates that payday loans are priced fairly and equitably for consumers seeking small dollar loans to address unexpected financial shortfalls.
Read press release here.

Restricting Consumer Credit Access:  Household Survey Evidence on Effects Around the Oregon Rate Cap*
By Jonathan Zinman
Click here for more information


Expanding Credit Access: Using Randomized Supply Decisions To Estimate The Impacts
By Dean Karlan, Jonathan Zinman
Click here for more information

An Experimental Analysis Of The Demand For Payday Loans
By Bart J. Wilson, David W. Findlay, James W. Meehan, Jr., Charissa P. Wellford, Karl Schurter
Click here for more information

Payday Lenders: Heroes or Villains?
By Adair Morse
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Payday Lending: Do The Costs Justify The Price?
By Mark Flannery, Katherine Samolyk
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Hidden Consumer Loans: An Analysis Of Implicit Interest Rates On Bounced Checks
By Marc Anthony Fusaro
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GAO Report: BANK FEES: Federal Banking Regulators Could Better Ensure That Consumers Have Required Disclosure Documents Prior to Opening Checking or Savings Accounts
GAO study issued January 2008 (GAO-08-281)
Click here for more information (PDF)

Payday Holiday: How Households Fair after Payday Credit Bans
By Donald P. Morgan and Michael R. Strain (staff report from the Federal Reserve Bank of New York)
Click here for more information (PDF)

Serving the Financial Needs of Low-income Consumers
By James R. Wells, Jr.
Click here for more information (PDF)

Payday Lending: Do Outrageous Prices Necessarily Mean Outrageous Profits?
By Aaron Huckstep, Fordham University School of Law
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Give Credit Where Credit Is Due
Increasing Access to Affordable Mainstream Credit Using Alternative Data
By Michael A. Turner, Alyssa Stewart Lee, Ann Schnare, Robin Varghese, and Patrick D. Walker
Click here for more information

Payday Lending and Public Policy: What Elected Officials Should Know
By Tom Lehman, Ph.D., Associate Professor of Economics Indiana Wesleyan University

Defining and Detecting Predatory Lending
By Donald P. Morgan and Samuel G. Hanson (staff report from the Federal Reserve Bank of New York)

Financial Empowerment for the Unbanked and Underbanked Consumer: “Crossing the Red Line”
By Rickie C. Keyes, PhD, MPH

Enabling Families to Weather Emergencies and Develop: The Role of Assets
Signe-Mary McKernan and Caroline Ratcliffe, The Urban Institute