The 2009 Conference offered twenty workshops on topics such as:
“Building and Retaining Customer Trust”, “Image is Everything:  How Your Store’s Appearance Affects Your Bottom Line”, “Battleground States: Lessons Learned in 2009 and What’s on the Horizon in 2010”, “Extending the Life Cycle of Your Customer”, and “Diversifying Your Company’s Product Line to Compete in Today’s Marketplace”.